Update from West Lothian Citizens Advice Bureau
The CAB admin/advice line is up and running again.
Contact details are: –
Advice, Monday – Friday 9am – 5pm
Phone: 01506 432 977
Text: 07712 305 764
Blackburn and Seafield Credit Union Update
In light of the ongoing national situation with the Coronavirus (COVID-19) the collection points in Fauldhouse and Whitburn have been suspended.
AGM is postponed
The Blackburn office is now closed to members.
We would like to remind members about how they can transact with the credit union without physically visiting our office by speaking to a Member of Staff on 01506 650198 or submitting a query via email – email@example.com
If the Credit Union has your bank details loans and withdrawals can be transferred into your bank account.
West Lothian Foodbank Update
The impact of the advice and guidelines given by the government issued on 16th March on the working practices and demands on the service of West Lothian Foodbank are anticipated as requiring us to take the following actions:
Due to so many of our volunteers being over 70 or have underlying health conditions, we will have to close all distribution centres as of close of business on Friday 20th March.
The plan will be distribution centres open for business from Monday 26th March will be as follows: (This is subject to change & when someone is referred they will need to let us know which centre they will attend.
- Bathgate Advice Shop; open Mon-Fri 9am-5pmBroxburn; Tue, Thu 12.30pm-2.30pm (home deliveries only)
- Linlithgow; Tue, Fri 10.30am-12.30pm (home deliveries only)
- Livingston (Warehouse at Deans Ind. Est.); open for collections Mon-Fri 9.30am-11am
- West Calder; Wed 2.30pm-4.30pm (home deliveries only)
- Whitburn Foodbank Charity Shop; open for collections Mon, Wed, Fri 12noon-3pm
We currently have 150 partner referral agencies in West Lothian. In order to deal with the anticipated increase in demand & of people looking to access a foodbank for fear they cannot access food in the shops, we will be pointing all our referral agencies to point potential clients to call Bathgate Advice Shop 01506 283000 or the Citizens Advice Bureau 01506 432977 to access a phone referral. Both services have access to all relevant information on potential service users to identify whether their request for food is authentic and a genuine crisis situation.
Ensuring Food Is Accessed By Those In Self-isolation
We would ask wherever possible that carers, or support workers, pick up food parcels from a distribution centre for a client who is in self-isolation.
For those who have no means of accessing a distribution centre, we will put in place a delivery team to deliver to people’s homes. In addition to our own van and two full-time warehouse staff, our warehouse manager would utilise his own van for deliveries. We also have volunteers from Linlithgow, West Calder and Broxburn who are willing to utilise their large cars and make deliveries in their area. We will message all other volunteers in our organisation not in the category of over 70, or having underlying health issues, to enquire as to whether they would be willing to make themselves and their vehicle available for making home deliveries.
At this time we will not be issuing vouchers to any referral partners, we will only be taken phone referrals from the Advice Shop & Citizens Advice Bureau.
In response to the UK Government’s recent announcements, Carers of West Lothian has taken the very difficult decision to cancel all groups and events planned until the end of May. This may be extended but we will advise you of this as soon as a decision has been made. We have taken this step to protect our service users who are vulnerable adults themselves or are looking after elderly, ill and vulnerable adults; we do not want to put them at risk of infection.
Carers of West Lothian Service Update
We are open!
I just wanted to let you know that we are still offering our service to carers, young carers and disabled adults just a bit differently during the current COVID-19 situation. Like many services, we are following government guidance and have closed our centre and are all working remotely. We are continuing to offer telephone and online support which is open to people already registered with us and also to any new referrals/self-referrals. We are open Monday – Friday 9am-5pm.
We can be contacted by:
Telephone: 01506 448000 (calls will be diverted to a member of support staff)
We are also offering our groups virtually using zoom to help keep us and the people we support connected which is going to be vital over the coming weeks/months. Details of this can be found on our social media and website.
Our team will also now work from home on alternative weeks but this means that at all times there will be someone at Carers of West Lothian to answer calls, provide advice, signpost to other services around the area, and importantly to provide support to people over the telephone.
If you are working with anyone who is struggling to look after a loved one or who is a disabled adult please remind them how to get in contact with us. Our phones will be answered during our core hours (9 to 5 pm) and we will continue to post about support and latest news that impacts on carers or disabled adults, using our social media channels and through our website. If you have any questions please contact me at the number below. We will continue to work with you to support unpaid carers and disabled adults over the coming weeks, we might just be doing it in a slightly different and more innovative way.